Friday, July 29, 2016

Describe the main ingredients of e-business solution

1. Web : Website act as the pioneer role in e-commerce

2. Customer relationship management system(CRM) :  "front office" that help enterprise deal directly with their customer.CRM integrates and automates customer serving process within a company.

3. Enterprize Resource Planning System(ERP) : Management information system that integrate and automate may of the business practices associated with the operations or production aspects of a company.An ERP system includes :
  • Production manufacturing resource planning and execution process
  • Buying a product procurement process
  • Sales of products and services Customer order management process.
  • Costing paying bills and collecting financial/management accounting and reporting process.

4. Supply Chain Management(SCM) : A supply chain is a network of facilities and distribution option that performs the function of procurement of materials transformation of these materials into intermediate and finished product & distribution of these finished products to customer.A supply chain has three essentially main parts the supply manufacturing and distribution.

5. Knowledge Management(KM) : Knowledge regarding markets, products, processes, technologies and organization that a business that enable its business process to generate profits>Also include the subsequent planning and control of actions.